Manage over 20,000 Claim Service Providers through a Single Source

MANAGED SERVICES

  • Auto Appraisers
  • Direct Repair Facilities
  • Rental Car Companies
  • Re-Inspection Services
  • Scene Investigation Services
  • Salvage Companies
  • Property Appraisers
  • CAT Services
  • Property Loss Mitigation
  • Contractor / Restoration
  • Legal Defense Firms
WORKFLOW
  • Automated eBilling & Bill Review
  • Desk Review & Audit
  • Fax Management
  • Out of Network Processing
INFORMATION MANAGEMENT
  • Vendor Profiling
  • Compliance & KPI Tracking
  • Verification & Certification


Service Quality = Satisfaction = Loyalty

The ClaimForce Service Procurement and Management Model is built on the principle that long-term success for insurance companies is based on more than just profits. In fact, we have demonstrated that customer satisfaction and brand perception are critical to measuring not just vendor performance, but to the overall success of the insurance company.

Vendor Management model
That’s why our insurance company clients use our model to select the vendors they want to work with and to manage their performance. By basing their decisions on KPIs that go beyond financial measures alone, they can ensure that they choose vendors that will best represent their brand to their policyholders. Once selected, the tool is used to monitor vendor performance against those KPIs on an on-going basis.

Service quality is directly related to customer satisfaction, and customer satisfaction leads to brand loyalty; that's why we use our unique ServiceScore™ rating to measure the satisfaction of stakeholders involved in the claims process.  By establishing a loyal customer base by providing superior levels of service, insurance companies can improve their ROI, profits and market share.

An Innovative Solution

Our Vendor Management solution is a unique, innovative online tool that combines world class technology with world class claim services. Our solution improves the speed, efficiency and ultimately reduces the cost of claims, while enabling you to deliver a superior level of service to your policyholders.

Contact ClaimForce Today

To arrange a demonstration of our Vendor Management solution, or to see our entire ClaimForce platform in action, contact us at 1-866-219-2177.